Error: Not able to sign in to ReVirt 365

Error: Sorry, but we´re having trouble with signing you in.


When logging in, you receive the following error:

User account X from identity provider”” dies not exist in tenant ‘365 Backup’ and cannot access the application ‘XX-XX-XX’ in that tenant. The account needs to be added as a n external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.


Have someone create as a user within ReVirt 365. If you are connected to a reseller or a distributor, please contact them. If you are a new customer please write to us on


This is caused because ReVirt 365 cannot connect the Microsoft 365 user with a Revirt365 tenant.



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